You can easily order, by using the green 'order-button' you will find aside the particular jewelry of your choice. Just follow the ordering steps, by filling in the required information. You will receive a confirmation of your order by e-mail, which includes delivery costs and further payment instructions. At this moment itís possible to order from countries within Europe, the United States and Canada. When you live outside these countries, but would wish to purchase an item, please contact email@example.com for the accurate shipping costs.
How does payment work?
At this moment payment from outside the Netherlands is possible by prepayment only. You can use your own safe online banking system for international transfers. After placing your order, you will receive an e-mail confirmation in which you can find Twinklebird's account details. You will need these details in order to to make your bank transfer. All prices are stated in Euro's (Ä). Twinklebird does not accept any other currencies, or personal cheques. Customers living in countries with other than Euro (Ä) as their national currency, must be aware of extra costs their bank will probably charge for making a transfer in Euro's. Twinklebird will send a notification when you're payment has been received, and when your package will be dispatched. For further questions just send an email to firstname.lastname@example.org
How do I know my ring size?
Rings can be ordered in different sizes. When ordering, do not forget to define the right size! Ring sizes are given in millimeters. You can determine your ring size, by putting a ring which fits well, onto a ruler. Now you can read the inside measure of the ring in millimeters, and that will be your correct ring size. Please note; when ordering a ring, it is the customers' responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can possibly re-sized, but this will be subject to a charge.
When you still have a question about the ring size, please send an email to email@example.com
How do I know the piece of jewelry is made of quality sterling silver, or solid 14 ct. gold?
In the Netherlands an official examination of silver and gold is obliged. The company 'Waarborg Holland', is legally authorized to perform these examinations. They measure the purity of precious metals and emboss the jewelry with registered legal stamps. All golden jewelry of Twinklebird will be examined by 'Waarborg Holland' and will be marked officially. The silver jewelry has a '925' mark. Besides these legal marks, the jewelry also contains a unique mark which represents the designer of the jewel. This mark is officially registered at 'Waarborg Holland'. Every silver-, or goldsmith has to mark their jewelry with their personal mark, before it can be presented for examination. The unique mark of Twinklebird, contains the initials of the designer/maker, of this single-member company:
Does Twinklebird design at special request?
Most of the time Twinklebird works on her own collection. Customizing an order, like 14ct. solid gold instead of silver, can always be requested. A new design, like a custom made 'one of a kind' item may be possible if the design suits Twinklebird's possibilities and the design is completely in Twinklebird's hands. Because it is quite difficult to determine beforehand whether Twinklebird can comply with your request, it's best to describe your request and send it to firstname.lastname@example.org