Please note: Twinklebird is closed from July 12th until August 15th. Orders placed within this month will be taken care off after August 15th. Emails can be answered!

FAQ

How can I order?

You can easily order, by using the ‘order-button’ you will find aside the particular jewelry of your choice. In some cases the ‘order button’ will pop up after you’ve chosen the ring size first. You will receive a confirmation of your order by email. After your payment is received, your order will be taken care off right away. I will send you a notification by email of when your package will be dispatched.

What is the delivery time?

Not all jewelry are in stock. Most of the jewelry will be made to order. On the website, every piece of jewelry shows an indication of delivery time. Some jewelry, which are in stock, will be shipped the same week your payment arrives. Other items, like custom made rings and solid 14k jewelry, will take longer. If you want to be sure, or have a special request about the delivery time, just contact me by sending an email to info@twinklebird.nl

How do I determine my ring size?

The best way to measure your ring size is by visiting a local jeweller, or warehouse and have your finger measured. Measuring yourself, for instance by using a paper strap, most of the times isn’t accurate enough. When you want to order for someone else, what should be a surprise, try to find a ring she’s not wearing at the time and take that to your local jewelry store and have it measured. Please keep in mind that rings with wider ringbands often are worn in larger sizes than small rings with a fine thin band. So, when you’ve had a wide ring measured, which is a size 7, it’s possible that a fine ring should be a size 6,5 or 6 for a good fit. Ask your local jeweler about this difference in width according to the right ring size. When you still have a question about the ring size, just contact me at www.info@twinklebird.nl

 

 

I want to order but my ring size isn't listed, can you make my size?

Rings can be ordered in different sizes, and I can work with all sizes. Dutch, European, UK, and US sizes are no problem at all. The sizes you find at my shop are common Dutch, European and US sizes. When you need a UK or another size which isn’t listed, it’s best to contact me before ordering. Most of the time common European, US, or UK sizes can be ordered by adding any particular size to your shopping bag and leave a message at checkout which says what ring size you need. Just contact me at: info@twinklebird.nl

Please note! Larger sizes can be subject to a charge, please email about that before ordering!

The following sizes are common sizes:

Dutch: 16 to 18

European: 48 to 57

UK: K to P

US: 5 to 8

Is it possible to re size a ring after it is ordered and delivered?

When ordering a ring, it is the customers responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size, can be re-sized most of the times, but this will be subject to a charge. Just send me a message at www.info@twinklebird.nl and we can work it out.

Do you design on a special personal request?

Most of the time I work on designing my own collection and making orders . Customizing an order, like 14ct. solid gold instead of silver, can always be asked for. A new design, like a custom made ‘one of a kind’ can be possible if the aim of the design fits my possibilities and the design is completely in my hands. Working on a custom order means I make time especially for you. During those hours I’m not able to work on my own designs or making orders. Please note that for any unique, custom order, the price will be much higher than, for instance, a ring from my collection which I can re produce more often. Besides a fee for the design, material- and production costs, I will calculate a hourly wage. Because it is quite difficult to determine whether I can comply with your request, it’s best to describe your request and mail me at info@twinklebird.nl

Hoe weet ik dat de sieraden van echt goud en zilver zijn?

In Nederland geldt een keuringsplicht voor goud en zilver. De ‘Waarborg Holland’, de instantie die deze wettelijk verplichte keuringen voor goud en zilver verzorgt, onderzoekt het edelmetaal, bepaalt het gehalte aan edelmetaal en voorziet daarna de sieraden van deze wettelijke keurtekens. Alle gouden sieraden van Twinklebird worden gekeurd bij de Waarborg en dragen dit officiële stempel. De zilveren sieraden dragen het ‘925’ stempel. Daarnaast zijn alle sieraden van een stempel met het verantwoordelijkheidsteken van de maakster voorzien. Dit teken staat geregistreerd bij ‘Waarborg Holland’ en is een uniek verantwoordelijkheidsteken dat iedere goud- en zilversmid dient aan te brengen in zijn/haar werk, alvorens het aan de waarborg ter keuring aan te bieden. Het verantwoordelijkheidsteken van Twinklebird heeft initialen van de ontwerpster/ maakster, tevens eigenaar van deze eenmanszaak:

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